FAQ
To help you find the answers you're looking for, we have organized our frequently asked questions into the following categories.
Please select the category that best fits your query:
General
Q: Can I edit engagements created by other submitters in my department when they are on leave?
A: Yes. You can view and edit all engagements of your department if you were delegated by the department head.
Q: Why can't I approve engagement and payment prepared by myself while I have both department submitter and approver roles of my department?
A: Due to segregation of duty, approver cannot approve engagement and payment submitted by himself/herself. Please seek assistance from other approvers in the department on approval.
Q: Is there an easy way I can track my outstanding tasks on the system
A: There are two easy ways to follow up your outstanding items on the system
i. On your HKU Portal: pending tasks are displayed on your HKU Portal < Pending Task>
ii. On the system: there are Views on Engagements and Payment Transactions which you can view engagement / payment transaction on a tabular form. Commonly used views are defaulted and available in your account. You may also add or amend the ‘filter’ (condition) or build a new view to suit your needs.
Engagements
Q: Why the "Send Invitation" button cannot be found at the top menu after saving an engagement?
A: Please make sure all mandatory fields are entered correctly.
Q: Why does the system prompt me that an engagement exceeds 59 days on creation even the engagement period is less than 59 days?
A: The casual helper may have other engagements/appointments in the same period, please review the engagement/appointment history or contact HRO for assistance.
Q: Why can't I enter a desired amount to the hourly rate field of engagement?
A: The hourly rate should be between statutory minimum wage and top point of band D.
Payments
Q: I am a submitter, when shall I prepare a payment transaction
A: Casual helper engagement is an one-off, short-term engagement (not more than 59 days), you may prepare the payment transaction manually or review (update, if required, and submit for approval) the payment transaction which the system generates upon the expiry of the engagement, on the next day after the engagement ends.
Q: I am an approver, when shall I approve the payment transaction for the work of a casual helper
A: In accordance with the Employment Ordinance, payment must be made within 7 days after the end of the wage period. To facilitate timely payment, payment transaction requests on the actual number of hours worked shall be approved (for submission to FEO for payment) as immediate as possible, no later than two working days from the completion of the engagement.
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