FAQ
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To help you find the answers you're looking for, we have organized our frequently asked questions into the following categories.
Please select the category that best fits your query:
A: Yes. You can view and edit all engagements of your department if you were delegated by the department head.
A: Due to segregation of duty, approver cannot approve engagement and payment submitted by himself/herself. Please seek assistance from other approvers in the department on approval.
A: There are two easy ways to follow up your outstanding items on the system
i. On your HKU Portal: pending tasks are displayed on your HKU Portal < Pending Task>
ii. On the system: there are Views on Engagements and Payment Transactions which you can view engagement / payment transaction on a tabular form. Commonly used views are defaulted and available in your account. You may also add or amend the ‘filter’ (condition) or build a new view to suit your needs.
A: Please make sure all mandatory fields are entered correctly.
A: The casual helper may have other engagements/appointments in the same period, please review the engagement/appointment history or contact HRO for assistance.
A: The hourly rate should be between statutory minimum wage and top point of band D.
A: Casual helper engagement is an one-off, short-term engagement (not more than 59 days), you may prepare the payment transaction manually or review (update, if required, and submit for approval) the payment transaction which the system generates upon the expiry of the engagement, on the next day after the engagement ends.
A: In accordance with the Employment Ordinance, payment must be made within 7 days after the end of the wage period. To facilitate timely payment, payment transaction requests on the actual number of hours worked shall be approved (for submission to FEO for payment) as immediate as possible, no later than two working days from the completion of the engagement.