FAQ

Q: How can I register a Casual Helper Portal account?

A: It is by email invitation. At the first time you received an engagement offer, an email for account registration will be sent to your email address provided to the hiring department. With the same account, you may manage all the engagements with the University.

Q: I forget my password for sign-in the portal

A: Press "Forgot Password?" button at the Sign-in page of the Casual Helper Portal. An email will be sent to your registered email address and guide you to change a new password.

Q: I forgot my username for sign-in the portal

A: Please contact ITS Service Desk for assistance. You may find the contact information from Help > Contact us

Q: Encounter the error "Invalid invitation code"

A: The invitation code is for one-off use and expired after account was created successfully. Please try:

1. Press Sign in at https:\\chportal.hku.hk with your registered username and password;

2. If you forgot the password, please reset it by pressing "Forgot your password?" button at the Sign in page;

3. If you forgot the username or still fail to sign in the portal, please contact ITS Service Desk for assistance. You may find the contact information from Help > Contact us

Q: Encounter the error "Your profile is not yet completed" while accepting engagement offer

A: Please review the user profile and fill in all the mandatory fields. With some devices (not the browser), such as some versions of Mac computers, it may have issue with the selectboxes of Title, Gender, Marital Status, Bank Name. If you encounter this, you may try using another computer or mobile phone to complete the user profile, and double check if the above fields were inputted correctly.