> For the complete documentation index, see [llms.txt](https://userguide.hku.hk/hku-facial-identity-registration/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://userguide.hku.hk/hku-facial-identity-registration/2.-registration-workflow.md). # 2. Registration Workflow The registration process validates identity by performing a real-time comparison between the live facial capture and the official database image. ## **Step 1: Login by HKU App or** [**https://facialid.hku.hk/**](https://facialid.hku.hk/) Enter your HKU Portal UID to sign in.

## **Step 2: Initiate Registration** Tap the **"Register Facial Identity"** to begin the process.

## **Step 3: Live Capture** The system will open your device's camera. Ensure you have granted camera access to the app, then position your face within the frame and capture your image. Make sure not to cover your facial features, e.g., eyebrows, eyes, mouth, etc. and have a good lighting environment.

## **Step 4 - Completion** The system retrieves your official HKU image via your Student ID and compares it to the live capture. Once a match is confirmed, review and accept the **Terms & Conditions**. Your record will be updated automatically, and your access privileges will be assigned.

Upon successful verification, you can review the capture and click "**Register**" to proceed, or "**Retake Photo**" if needed.

Read the disclaimer carefully and check the agreement box to enable the Confirm button.

Confirmation message indicating that the registration is complete and will become effective within 5 minutes.

## **Troubleshooting: Registration Issues** ### If a match is not found: An "**Face** **Unverified**" error message will appear. This usually happens if the live capture differs significantly from your student photo. You may choose to Retake Capture or exit the process.

If the system cannot confirm a match, a '**Face Unverified**' error will be displayed. Please try again by clicking "**Retake Photo**". ### ### No Face Detected: If the system cannot identify a face, you will be prompted to adjust your position. Please ensure your face is centered within the frame and select Retake Photo to try again.

A 'No Face Detected' message will be displayed if the camera cannot find a face. Please try again by clicking "Retake Photo".

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://userguide.hku.hk/hku-facial-identity-registration/2.-registration-workflow.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.