2. Registration Workflow

The registration process validates identity by performing a real-time comparison between the live facial capture and the official database image.

Step 1: Login by HKU App or https://facialid.hku.hk/

Enter your HKU Portal UID to sign in.

Step 2: Initiate Registration

Tap the "Register Facial Identity" to begin the process.

Step 3: Live Capture

The system will open your device's camera. Ensure you have granted camera access to the app, then position your face within the frame and capture your image. Make sure not to cover your facial features, e.g., eyebrows, eyes, mouth, etc. and have a good lighting environment.

Step 4 - Completion

The system retrieves your official HKU image via your Student ID and compares it to the live capture. Once a match is confirmed, review and accept the Terms & Conditions. Your record will be updated automatically, and your access privileges will be assigned.

Photo generated by AI

Upon successful verification, you can review the capture and click "Register" to proceed, or "Retake Photo" if needed.

Read the disclaimer carefully and check the agreement box to enable the Confirm button.

Confirmation message indicating that the registration is complete and will become effective within 5 minutes.

Troubleshooting: Registration Issues

If a match is not found:

An "Face Unverified" error message will appear. This usually happens if the live capture differs significantly from your student photo. You may choose to Retake Capture or exit the process.

Photo generated by AI

If the system cannot confirm a match, a 'Face Unverified' error will be displayed. Please try again by clicking "Retake Photo".

No Face Detected:

If the system cannot identify a face, you will be prompted to adjust your position. Please ensure your face is centered within the frame and select Retake Photo to try again.

A 'No Face Detected' message will be displayed if the camera cannot find a face. Please try again by clicking "Retake Photo".