# Troubleshooting **Q: What should I do if I'm unable to record my attendance successfully?** A: If you're having trouble recording your attendance, you can try the following steps: * **Switch Bluetooth off and on:** Sometimes toggling Bluetooth can resolve connectivity issues. * **Close and restart the app:** Restarting the app can help refresh its functions and resolve minor glitches. * **Rescan for events:** Pull down the "Current" tab in the app to perform event scanning again. * **Change your seat:** If possible, move to another seat during breaks to see if this improves connectivity. If you've tried these steps and still cannot record your attendance successfully, please contact your lecturer or teaching assistants for assistance. They can help ensure your attendance is recorded accurately. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://userguide.hku.hk/hku-attendance/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.