# Frequently Asked Questions (FAQs)

### Getting Started

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<summary><strong>Q: Where can I download the latest version of the Attendance App?</strong></summary>

A: You can download the latest version of the HKU app from the official app store for your device, such as the Apple App Store for iOS devices or Google Play Store for Android devices.

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<summary><strong>Q: What should I do if my phone does not support the App Store or Play Store?</strong></summary>

A: If your phone does not support the App Store or Play Store, please download the APK file from [here](https://m.hku.hk/mobile-app/hku_app.apk).

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<summary><strong>Q: I am not an HKU student. Can I use this app as a guest?</strong></summary>

A: Yes, you can log in as a guest. Please see the instructions on the Guest Login page in the app for step-by-step guidance.

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### A**ttendance Taking**

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<summary><strong>Q: Why does the app request permissions to access certain features on my mobile device?</strong></summary>

A: The app requests permissions to access features such as Bluetooth (for both iOS and Android) and Location Services (for Android only) to facilitate automatic check-in and ensure accurate recording of your attendance.

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<summary><strong>Q: How do I check in to an event/class?</strong></summary>

A: Open the HKU App and tap the Attendance icon. Go to the "Current" tab and follow the instructions:

* **Registered events/classes:** Your attendance is recorded automatically when you arrive during the check-in period.
* **Sit-in and Public events:** Tap “**CHECK IN**” in the app.

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<summary><strong>Q: How do I check out of an event/class?</strong></summary>

A: If check-out is required for certain events or classes, go to the "Current" tab in the app and tap "Check out" to complete the proces

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<summary><strong>Q: If you find it difficult to take attendance at </strong><em><strong>Grand Hall</strong></em><strong>?</strong></summary>

A: If you are experiencing difficulties taking attendance at the Grand Hall, you can easily check in by checking the following:&#x20;

* Check your settings: Ensure your device's Bluetooth is turned on, and you are connected to the HKU Wi-Fi.&#x20;
* Move closer to a beacon: Head to one of the 6 beacon points located outside the Grand Hall.&#x20;

Attendance for Grand Hall must be taken only in the foyer area, not inside the Grand Hall. Please ensure you take your attendance around the 6 beacons in the following locations:&#x20;

* Inside the glass doors&#x20;
* By the white pillars&#x20;
* Under the staircases on both sides&#x20;

<figure><img src="https://3629449078-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FYIrUwcQKKM4x7I9Axxvw%2Fuploads%2FgdtxE0NSI9KSMrHQWt2w%2FScreenshot%202026-04-20%20092337.png?alt=media&#x26;token=09fa7b39-5839-4269-a6ee-a3eee7e36189" alt=""><figcaption></figcaption></figure>

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<summary><strong>Q: Will the attendance be taken automatically or I should click Check-in Button manually when I arrived the venue/classroom?</strong></summary>

A: This depends on your registration status for the event:&#x20;

* For Registered Events: Your attendance will be recorded automatically when you arrive at the venue during the allowed check-in time. You do not need to press anything.&#x20;
* For Unregistered Events (Sit-ins): If you have not registered for the event but are attending as a sit-in, you must manually tap the “CHECK IN” button in the app to record your attendance.&#x20;

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### **Troubleshooting and Permission**

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<summary><strong>Q: I have opened the app but cannot check in to an event/class. What should I do?</strong></summary>

A: For those that have difficulties, they may:&#x20;

* Restart the app: Fully close the HKU app and reopen it.&#x20;
* Check for updates: Make sure you have the latest version of the app from the App Store or Google Play.&#x20;
* Check permissions: Verify that Bluetooth is turned on and the app has permission to use it.&#x20;
* Check your connection: Switch between Wi-Fi and cellular data / Connect to the HKU Wi-Fi. Be sure to disable any VPNs.&#x20;
* Restart or borrow a device: Restart your phone. If it still doesn't work, you can temporarily borrow another student's phone, log into your account, and take your attendance.&#x20;

Please contact the tutors/lecturers/Event Organiser, they could also manually update the students' attendance records in Attendance\@HKU Admin website if you could not check out.   &#x20;

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<summary><strong>Q: Why doesn't my class appear in the "Upcoming Events" section?</strong></summary>

A: Only events in the next 5 days would appear in the Upcoming Events session. You may also refresh the page to see if any updates.&#x20;

Some classes may not appear in the "Upcoming Events" section because they have not registered your course enrollment in the Attendance system. These classes might only become visible **for your check-in** during the actual event period. If you don’t see your class listed, it may not be set up to use the Attendance system to take attendance.

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<summary><strong>Q: Why can't I check in to an event/class even if I have enabled Bluetooth?</strong></summary>

A: If Bluetooth is enabled but check-in is still unsuccessful, there might be connectivity issues or app glitches. Try the troubleshooting steps mentioned above, and if the issue persists, contact your lecturer or teaching assistants for assistance. They can help ensure your attendance is recorded accurately.

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<summary><strong>Q: If nobody could take attendance record of Attendance app?</strong></summary>

A: If you and all other attendees cannot check in, it is likely a hardware or signal issue:&#x20;

* Beacon detection issues: This can prevent some of you from being able to record your attendance.&#x20;
* Dead batteries: If the beacons in the venue are completely out of battery, all attendees will be unable to take attendance.&#x20;

Please report this issue immediately to your lecturer, tutor, event organiser, or ITS Service Desk so we can resolve it.&#x20;

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<summary><strong>Q: What if I could not take attendance successfully in the venue? Could I ask help from Lecturer/Tutor?</strong></summary>

A: Yes, you can ask for manual assistance, but we recommend trying a few quick fixes on your device first.&#x20;

1\. Try these troubleshooting steps:&#x20;

* Restart the app: Fully close the app and reopen it.&#x20;
* Check for updates: Make sure you have the latest version of the app from the App Store or Google Play.&#x20;
* Check permissions: Verify that Bluetooth is turned on and the app has permission to use it.&#x20;
* Check your connection: Switch between Wi-Fi and cellular data, or connect to the HKU Wi-Fi. Be sure to disable any VPNs.&#x20;
* Restart or borrow a device: Restart your phone. If it still doesn't work, you can temporarily borrow another student's phone, log into your account, and take your attendance.&#x20;

2\. Ask for a manual update: If the app still is not working for you, inform your Lecturer, Tutor, or Event Organizer. They will be able to manually update your attendance record on the Attendance\@HKU Administrator Website after the class or event ends.&#x20;

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### **Viewing Attendance Records**

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<summary><strong>Q: Can I view the history of my checked-in events/classes?</strong></summary>

A: Yes, you can view your attendance history by selecting the "Previous Record" tab in the app. This section displays records from the past 180 days.

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<summary><strong>Q: What is the time range for attendance records shown in the app?</strong></summary>

A: The "Previous Record" tab displays your attendance records from the last 180 days.

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<summary><strong>Q: How do I use the search box?</strong></summary>

A: Type your keywords (for example, “testing”) into the search box. After entering your search term, a list of relevant results will be displayed, ordered from latest to oldest.

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<summary><strong>Q: What should I do if I notice an error in my attendance record?</strong></summary>

A: If you find any discrepancies in your attendance records, please contact your event organizer or department administrator for assistance.

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### Others

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<summary>Q: <strong>What will happen to the Attendance@HKU app after 31 July 2025?</strong></summary>

A: The existing Attendance\@HKU app will be discontinued and will no longer be accessible after 31 July 2025. Please use the HKU App for all attendance taking.

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