Frequently Asked Questions (FAQs)

Getting Started

Q: Where can I download the latest version of the Attendance App?

A: You can download the latest version of the HKU app from the official app store for your device, such as the Apple App Store for iOS devices or Google Play Store for Android devices.

Q: What should I do if my phone does not support the App Store or Play Store?

A: If your phone does not support the App Store or Play Store, please download the APK file from here.

Q: I am not an HKU student. Can I use this app as a guest?

A: Yes, you can log in as a guest. Please see the instructions on the Guest Login page in the app for step-by-step guidance.

Attendance Taking

Q: Why does the app request permissions to access certain features on my mobile device?

A: The app requests permissions to access features such as Bluetooth (for both iOS and Android) and Location Services (for Android only) to facilitate automatic check-in and ensure accurate recording of your attendance.

Q: How do I check in to an event/class?

A: Open the HKU App and tap the Attendance icon. Go to the "Current" tab and follow the instructions:

• Registered events/classes: Your attendance is recorded automatically when you arrive during the check-in period.

• Sit-in and Public events: Tap “CHECK IN” in the app.

Q: How do I check out of an event/class?

A: If check-out is required for certain events or classes, go to the "Current" tab in the app and tap "Check out" to complete the proces

Troubleshooting and Permission

Q: I have opened the app but cannot check in to an event/class. What should I do?

A: If you're unable to check in, try the following troubleshooting steps:

• Turn on the Location service and grant it to HKU App.

• Close and restart the app.

• Try changing your location within the classroom (for example, move to a different seat).

Q: Why doesn't my class appear in the "Upcoming Events" section?

A: Some classes may not appear in the "Upcoming Events" section because they have not registered your course enrollment in the Attendance system. These classes might only become visible for your check-in during the actual event period. If you don’t see your class listed, it may not be set up to use the Attendance system to take attendance.

Q: Why can't I check in to an event/class even if I have enabled Bluetooth?

A: If Bluetooth is enabled but check-in is still unsuccessful, there might be connectivity issues or app glitches. Try the troubleshooting steps mentioned above, and if the issue persists, contact your lecturer or teaching assistants for assistance. They can help ensure your attendance is recorded accurately.

Viewing Attendance Records

Q: Can I view the history of my checked-in events/classes?

A: Yes, you can view your attendance history by selecting the "Previous Record" tab in the app. This section displays records from the past 180 days.

Q: What is the time range for attendance records shown in the app?

A: The "Previous Record" tab displays your attendance records from the last 180 days.

Q: How do I use the search box?

A: Type your keywords (for example, “testing”) into the search box. After entering your search term, a list of relevant results will be displayed, ordered from latest to oldest.

Q: What should I do if I notice an error in my attendance record?

A: If you find any discrepancies in your attendance records, please contact your event organizer or department administrator for assistance.

Others

Q: What will happen to the Attendance@HKU app after 31 July 2025?

A: The existing Attendance@HKU app will be discontinued and will no longer be accessible after 31 July 2025. Please use the HKU App for all attendance taking.